Ye call me Master and Lord: and ye say well; for so I am. If I then, your Lord and Master, have washed your feet; ye also ought to wash one another's feet. For I have given you an example, that ye should do as I have done to you. Verily, verily, I say unto you, The servant is not greater that his lord; neither he that is sent greater than he that sent him. If ye know these things, happy are ye if ye do them. - John 13:13-17
Serve each other, be an example, and you will be happy.
A business entity, depending on its specific form, typically has a framework of human relations supporting its operation. Clients are obviously the most prominent form of direct human interaction, but on top of that there's a web of human to human relationships a business forms throughout its lifetime.
External relations in our case include our product suppliers, the local communities which produce most of the craft as well as provide us with raw materials.These would also include our 3rd party courier services, packaging suppliers, and accounting retainers. Internally, Rose and I have each other, the VA's / Craft Assembly Troop, and Layout Artists.
I love the current framework, yes it's pretty small, but everyone knows everyone personally. In our internal web, each link is critical to fulfilling our mission and upholding our core value.
"To bring smiles to our customers both direct and indirect through sourcing, processing, and delivery of products as gifts and memorabilia."
"To physically manifest the greatest commandment by enacting the second."
When we were putting up the business, we didn't know much in the sense of business tactics and strategies, but deep inside we knew we had to put our heart and soul into it.
We wanted something that would go up and beyond the call of duty, something that we could be proud of, something worthwhile. That is why when we did start it up, we thought long and hard what we wanted this venture to represent. Our mission comes from our initial delight when we saw the very first product which we brought to market. "Wow ang ganda!" the mission of each interaction is to bring that same delight to our clients.
The core value represents what we try to adhere to the most as our guiding principle. How can one act upon his love of God? There are many ways, but I argue that the most practical and potent method is to simply show it to your neighbor. We have to be kind and understanding with these relationships through the good, and not even though, but especially through the bad.
My closest neighbor and co-worker happens to be my wife, she's constantly beside me nearly 24/7 and it's the most wonderful thing I'm thankful for. It has some side effects though and in combination with my habit of forgetting things, ends up in irritable interactions. Familiarity breeds contempt. She continually reminds me of things that I have to do, sometimes so much so that my knee jerk reaction is to harp back at her. "I know what I'm doing!" but then again, (more often now than before) I try to pause and hold that initial burst reaction for a few seconds and don't say anything, then try to think on what she was actually saying, what her intention was, the context of our interaction, and more often than not I tend to lose the irritation and frustration since I end up saying... "This person is on my side" I trust that at least in intention, this person wants to help me further our goals. There seems to be some friction in the communication, but we have to see past the words and understand each other. The interaction is far less dramatic (depending on your point of view) when this decision route is taken. She is taking time and conscious effort to extend those reminders, I must give her the due honor by at the minimum listening and absorb her concerns.
Oftentimes we are swallowed by emotion (or on the opposite end, bleached with apathy) that we only see the surface of the interaction as all there is to know. The truth of the matter is, behind every unreasonable or angry customer, behind that difficult co-worker, behind your worst enemy is a person. A human soul.
How does this relate to business? From genuine intent stems thoughts and actions. This bleeds into work, habits, and relations. Approaching things with a genuine concern to solve problems and serve others sets one apart from the chaff. There are hardly any greater satisfactions as to when one is able to wholeheartedly pursue his calling and serve others while doing it. How will you serve today?